Terms of Service

These Terms of Service ("Terms") form a binding agreement between Flezship ("we", "us", "our") and any person or organisation that uses our website, tenders a shipment to us, or otherwise uses our services ("you", "the Customer").

By requesting a quotation, handing over a shipment, tracking a consignment, or using any part of this website, you confirm that you have read, understood, and accepted these Terms. If you do not accept them, you must not use our services.

Where you tender a shipment on behalf of another party, you warrant that you are authorised to accept these Terms for that party as well as for yourself.

• "Shipment" means any parcel, package, pallet, container, or consignment accepted by us for carriage, together with its documentation.
• "Shipper" or "Sender" means the party tendering a Shipment to us for carriage.
• "Consignee" or "Receiver" means the party named as the recipient of a Shipment.
• "Waybill" means the transport document, whether printed or electronic, that records a Shipment and its tracking number.
• "Charges" means all freight charges, surcharges, duties, taxes, storage fees, and other amounts payable in connection with a Shipment.
• "Services" means transport, freight forwarding, customs brokerage, warehousing, fulfilment, last-mile delivery, and any related service we provide.

Flezship provides international and domestic transport and logistics services, including express delivery, air and ocean freight, customs clearance support, warehousing, and last-mile distribution. We may perform these Services ourselves or arrange for them to be performed by carefully selected subcontractors and partner carriers.

We reserve the right to determine the routing, mode of transport, and handling procedure for any Shipment, and to deviate from any stated route where operational, safety, regulatory, or security considerations require it.

Acceptance of a Shipment does not constitute a warranty that it will be delivered by a particular date or time unless a guaranteed service has been agreed in writing.

You are responsible for the accuracy and completeness of everything you provide to us. In particular, you agree that:

• All sender and receiver details, including names, addresses, contact numbers, and email addresses, are accurate, complete, and current.
• The description, weight, dimensions, quantity, and declared value of the goods are accurate and not misleading.
• Each Shipment is packed securely and appropriately for the nature of the goods and the intended journey, including any handling, stacking, and transhipment involved.
• All required export, import, customs, licensing, and regulatory documentation is complete, truthful, and supplied to us in good time.
• The goods comply with all applicable laws in the country of origin, any country of transit, and the country of destination.
• You retain your own copies of all documentation and, where the goods are valuable or irreplaceable, maintain appropriate insurance cover.

You are liable for any loss, damage, fine, penalty, delay, or expense we incur as a result of inaccurate information, inadequate packaging, or non-compliant goods.

The following items may not be tendered to us for carriage under any circumstances, and we accept no liability whatsoever in respect of them:

• Currency, bullion, negotiable instruments in bearer form, and precious stones or metals in unmounted form.
• Firearms, ammunition, explosives, weapons, and their component parts.
• Narcotics, controlled substances, and drug paraphernalia.
• Counterfeit goods, and goods infringing intellectual property rights.
• Human remains, human or animal body parts, and live animals.
• Hazardous, radioactive, corrosive, flammable, or otherwise dangerous goods, except where expressly agreed in writing and shipped under the applicable dangerous goods regulations.
• Perishable goods, unless a temperature-controlled service has been agreed in writing in advance.
• Any item whose carriage, import, or export is prohibited by applicable law, sanctions, or the regulations of any carrier or authority involved.

We may open and inspect any Shipment without notice where required by law, requested by a competent authority, or where we reasonably suspect a breach of this section. Shipments found to contain prohibited goods may be detained, returned, disposed of, or surrendered to the relevant authority, at your cost and without compensation.

Quotations are based on the information supplied by you and are valid only for the service, route, and period stated. We may re-weigh, re-measure, and reclassify any Shipment, and adjust the Charges accordingly where the actual particulars differ from those declared.

• Charges may include freight, fuel and security surcharges, remote area fees, storage, demurrage, re-delivery, and administrative fees.
• Duties, taxes, customs charges, inspection fees, and similar governmental levies are payable by the Customer and are additional to our Charges.
• Where we advance duties or taxes on your behalf to release a Shipment, you agree to reimburse us in full together with any applicable advancement fee.
• Invoices are payable within the period stated on the invoice. Overdue amounts may attract interest and reasonable recovery costs.
• We may withhold delivery of, and exercise a lien over, any Shipment in our possession until all sums due to us have been paid in full.

Where a Shipment is marked as awaiting payment or as requiring additional charges, delivery will not proceed until the outstanding amount is settled. We will notify the Shipper or Consignee of the amount due and the means of payment.

Delivery is made to the address supplied, not necessarily to a named individual. Delivery to a reception desk, mailroom, concierge, neighbour, or any person present at the address who appears authorised to accept the Shipment constitutes valid delivery.

Estimated transit and delivery dates are given in good faith and are indicative only. They are not guaranteed and do not form part of the contract unless a guaranteed service has been purchased and confirmed in writing.

Where delivery cannot be completed, we will ordinarily attempt delivery again. After unsuccessful attempts, the Shipment may be held at a local facility, returned to the Shipper, or otherwise dealt with in accordance with the section on undeliverable Shipments, in each case at the Customer's cost.

For international movements, you appoint us, or our nominated agent, as your agent for the limited purpose of performing customs formalities and acting as the nominal consignee where required for clearance purposes.

You remain responsible for the accuracy of all customs declarations and for compliance with export controls, sanctions regimes, and import restrictions. We are not liable for delays, storage costs, inspections, seizures, fines, or penalties arising from incorrect declarations, missing documentation, or the action of any customs or governmental authority.

We are not liable for any loss, damage, or delay caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God, severe weather, flood, earthquake, storm, and natural disaster.
• War, hostilities, civil unrest, terrorism, sabotage, and public health emergencies.
• Strikes, industrial action, and labour disputes, whether involving our personnel or otherwise.
• Air traffic, port, road, rail, and border congestion or closure.
• Action, inaction, or delay by any customs, security, or governmental authority.
• Failure or interruption of communications, power, or information technology infrastructure.
• Latent defects or the inherent nature or vice of the goods themselves.

Our liability in respect of any Shipment is limited to direct loss or physical damage to the goods themselves, and is capped at the lower of the declared value of the goods, their actual repair or replacement cost, or the maximum amount permitted by the mandatory international convention or national law applicable to the relevant stage of carriage.

We are not liable in any circumstances for indirect, special, incidental, punitive, or consequential loss, including loss of profit, loss of revenue, loss of market, loss of contract, loss of goodwill, or loss of anticipated savings, whether or not we were aware of the possibility of such loss.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

All claims must be submitted to us in writing and within the time limits set out below, which are conditions precedent to our liability:

• Visible loss or damage must be noted on the delivery record at the time of delivery and reported to us within seven days of delivery.
• Concealed damage or partial loss must be reported within fourteen days of delivery.
• Non-delivery must be reported within thirty days of the date the Shipment was accepted by us.
• Every claim must quote the tracking number and be supported by the waybill, a commercial invoice or evidence of value, photographs where damage is alleged, and any other documentation we reasonably request.

You must retain the goods and their packaging in the condition in which they were received until the claim has been assessed and concluded. Claims will not be considered while any Charges remain outstanding.

Our standard Charges do not include insurance. The limits of liability described above apply by default and are unlikely to represent the full value of your goods.

Where you require protection beyond those limits, you must request cover in writing before the Shipment is collected, declare the full value of the goods, and pay the applicable premium. We strongly recommend that valuable or business-critical goods are separately insured.

A Shipment may be treated as undeliverable where the address is incorrect or incomplete, the Consignee refuses or fails to accept it, clearance cannot be obtained, or outstanding Charges are not settled.

We will make reasonable efforts to contact the Shipper for instructions. Where no instructions are received within thirty days, or where the goods are perishable, unsafe, or their storage cost exceeds their value, we may return, sell, or lawfully dispose of the goods. Any proceeds will be applied against the Charges and costs incurred, and any shortfall remains payable by the Customer.

The tracking tools and information on this website are provided for your convenience. While we take care to keep tracking data accurate and current, it is drawn from multiple operational systems and partner carriers and may not always reflect the real-time position of a Shipment.

• You may not use this website for any unlawful, fraudulent, or harmful purpose.
• You may not attempt to gain unauthorised access to any part of the website, its administrative areas, servers, or connected systems.
• You may not use automated systems to scrape, harvest, or bulk-query tracking data, or to place unreasonable load on our infrastructure.
• You may not interfere with the proper operation of the website or attempt to circumvent any security or rate-limiting measure.

Administrative accounts are issued to named individuals. You are responsible for maintaining the confidentiality of your credentials and for all activity carried out under your account, and must notify us immediately of any suspected compromise.

All content on this website, including the Flezship name and logo, text, graphics, photographs, page layouts, and software, is owned by us or our licensors and is protected by intellectual property laws.

You may view and print material from this website for your own internal business use. You may not otherwise reproduce, distribute, modify, or create derivative works from it without our prior written consent.

You agree to indemnify and hold us harmless against all claims, liabilities, losses, fines, penalties, and reasonable costs arising from your breach of these Terms, the inaccuracy of any information you supply, the nature or condition of the goods tendered, or your breach of any applicable law or regulation.

We may refuse to accept a Shipment, suspend the provision of Services, or terminate an account where we reasonably believe that these Terms have been breached, that Charges will not be paid, that the goods are unlawful or unsafe, or that continued carriage would expose us or our personnel to legal or safety risk.

Termination does not affect any accrued rights or obligations, and the provisions relating to Charges, liability, claims, and indemnity survive termination.

These Terms are governed by the laws of the State of Florida and the applicable federal laws of the United States, without regard to conflict of law principles, and subject always to any mandatory international convention governing the relevant carriage.

The parties will first seek to resolve any dispute in good faith through discussion between senior representatives. Where a dispute cannot be resolved within thirty days, it will be submitted to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

We may update these Terms from time to time to reflect changes in our services, operations, or legal obligations. The version published on this page at the time your Shipment is accepted is the version that applies to that Shipment.

Material changes will be reflected in the last updated date shown at the top of this page. Continued use of our Services after a change takes effect constitutes acceptance of the revised Terms.

Questions about these Terms, a specific Shipment, or a claim should be directed to support@flezship.com, or sent to our head office at 1200 Harbor Boulevard, Suite 400, Miami, FL 33132, USA. Please quote your tracking number in all correspondence relating to a Shipment.